Listening to Our Customers: Insights from Rompa’s 2025 Global Customer Survey

Customer focus is one of our core values, which is why we conduct a global customer survey every year to better understand how our customers experience working with us and where we can continue to improve.  

Our latest annual survey saw higher participation than ever before, providing valuable feedback from customers across all Rompa factories and regions. The results show a record Net Promoter Score (NPS) of 49, representing a significant improvement year on year.  

Beyond the overall score, the survey offered clear insight into the areas that matter most to our customers. On average, respondents rated their satisfaction with Rompa 8 out of 10 or higher for key areas including:  

• Delivery performance  
• Product quality  
• Engineering and design services  

For Rompa, these results are an important indicator of how our operational focus translates into day-to-day customer experience.  

“We’re proud of this result because it reflects how our customers experience working with Rompa in practice day in, day out. It’s a credit to our people and their focus on quality, delivery, and collaboration,” says Rompa’s Group CEO, Patrick Gerard. 

“Strong delivery performance, product quality, and engineering support don’t happen by accident; they require discipline and continuous attention,” Patrick continues. “Customer feedback is essential to how we improve, and we’re grateful to our customers for their trust and partnership. Their feedback motivates us to keep raising the bar, every day.”  

As a global manufacturing partner, Rompa works closely with customers across the automotive, consumer, industrial, and life science sectors. The survey plays a key role in ensuring that our internal standards and priorities are reflected consistently in how customers experience our collaboration in practice.  

The feedback gathered is reviewed at both group and local levels and translated into concrete actions within our factories and teams. This helps us identify strengths to build on, as well as areas where additional focus or investment is needed.  

We would like to sincerely thank all customers who took the time to participate in this year’s survey. Your feedback is essential to how we work and to how we continue improving, together.